Shipping policy

Momo Tots – Shipping Policy

Effective Date: 1 March 2026

At Momo Tots, we aim to deliver your orders quickly, safely, and cost-effectively. This Shipping Policy explains how we handle deliveries within South Africa.

1. Delivery Areas

  • We ship nationwide within South Africa.

  • Delivery to remote or outlying areas may take longer and may incur additional courier charges.

2. Processing Time

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or public holidays are processed on the next business day.

3. Delivery Timeframes

Estimated delivery times after dispatch:

  • Major Cities & Metros: 2–4 business days

  • Regional Areas: 3–5 business days

  • Remote Areas: 5–7 business days

Note: Delivery times may be affected by factors beyond our control (e.g., courier delays, weather, strikes).

4. Delivery Fees

  • Standard shipping fee: R69

  • Free delivery for orders over R750 (after discounts).

  • Any additional charges for remote area delivery will be communicated before shipment.

5. Order Tracking

  • Once your order is dispatched, we’ll send you a tracking number via email or WhatsApp.

  • You can track your parcel directly with our courier partner.

6. Address Accuracy

  • Customers are responsible for providing accurate delivery details.

  • Momo Tots will not be held responsible for delays or additional charges due to incorrect or incomplete addresses.

7. Damaged or Missing Parcels

  • If your parcel arrives damaged or is missing items, please notify us within 48 hours of delivery with photos of the packaging and items.

  • We will work with our courier partner to resolve the issue promptly.

8. In-Store Collection (If Applicable)

  • If you wish to collect your order directly, please arrange a collection time with us after payment confirmation.

9. Contact Us

For shipping queries, please contact:

📧 Email: bluecrocprojects@gmail.com
📱 WhatsApp / Call: +27 63 045 4360
🌐 Website: www.momotots.co.za
📍 Location: Blue Valley Golf Estate, Centurion, South Africa
📦 Courier Returns Address: Provided upon return request confirmation


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